Managing Subscriptions

Your subscription dashboard gives you complete control over your 1st Flock plans. Whether you're evaluating new features, adjusting your tier, changing how often you pay, or managing promotional discounts, you can make changes instantly with transparent pricing and prorated billing.

Viewing Your Current Plans

When you first log in to the Subscriptions section, you'll see your active subscription tier along with the billing interval (monthly or annual), renewal date, and next charge amount. If you have add-ons like extra storage or database capacity, they'll be listed alongside your base plan. Website hosting is not an add-on: each website you publish is its own plan, shown with that website. Promotional pricing, if applied, will clearly show the discount amount and when it expires.

Exploring Available Products

1st Flock offers several core products and add-ons to meet the needs of churches of all sizes. The Church Management product is your foundation, providing member profiles, attendance tracking, communication tools, and event management. The Finance product adds advanced giving tracking, fund management, and financial reporting. Both products are available in tiered plans—Starter, Professional, and Enterprise—with features scaling based on your church's size and needs.

Beyond core products, you can add optional services including extra storage for document management, database expansion for large congregations, and DNS management for domains you want us to run. Each add-on is priced independently and can be added or removed without affecting your base subscription.

Website hosting is its own plan, one for each website you publish: $9.99/month or $99.99/year per website, with unlimited visits, 10 GB of storage for photos and videos, and your site's address on 1stflock.com. Drafting a website is free. Connecting a domain you already own is free when you point it at your site from your own DNS; DNS management and domain registration are separate, paid services.

Upgrading and Downgrading Your Tier

To change your subscription tier, navigate to the Subscriptions page and click the plan you'd like to switch to. The app will calculate any prorations based on the difference between your current plan and the new tier.

Upgrades (to a higher tier) are applied immediately, with any overage credited toward your next billing cycle, or charged immediately if the upgrade has additional costs.

Downgrades (to a lower tier) are scheduled to take effect on your next renewal date, ensuring you have uninterrupted access to your current features. If a downgrade would remove features your church is currently using, you'll see a downgrade warning explaining what features you'll lose. Review this carefully before confirming.

Downgrade Warnings

When downgrading to a lower tier, 1st Flock checks whether you're currently using features that won't be available in the new tier. If feature loss is detected, you'll see warnings with severity levels:

• Critical: Downgrade would remove features essential to your setup (e.g., you have data that relies on a higher tier's capacity)
• Warning: Downgrade would remove some features you're actively using
• Info: Informational notices about differences between tiers

You can still proceed with the downgrade despite warnings, but review them carefully to avoid losing important functionality.

Changing Your Billing Interval

You can switch between monthly and annual billing at any time. Annual billing offers a meaningful discount compared to paying monthly—typically 15–20% depending on your tier. When you switch from monthly to annual, you'll receive a prorated credit based on your remaining monthly balance. If you choose annual billing and then switch back to monthly mid-year, any unused annual credit will be applied to your monthly charges.

Billing interval changes are scheduled for your next renewal date, so you'll continue with your current interval until then.

Managing Bundles

If your church has a base subscription (Church Management or Finance), you can bundle them together to save on costs. Bundles combine multiple products at a discounted rate.

Upgrading to a Bundle

If you currently have individual subscriptions for Church Management and Finance, you can upgrade to a management/finance bundle. Click the bundle option and confirm the upgrade. Bundle upgrades are scheduled to take effect on your next renewal date, with pricing adjusted accordingly. If there's a price difference, the system will calculate any credits or additional charges.

Downgrading from a Bundle

If you have a bundle subscription but only need one of the products, you can downgrade to a single-product subscription. Select which product to keep, and the downgrade will be scheduled. Like other downgrades, you may see warnings about feature loss or changes in functionality. Downgrades take effect on your next renewal date.

Prorations and Pending Changes

Whenever you make a subscription change (tier upgrade/downgrade, storage tier change, bundle upgrade/downgrade, or billing interval switch), the app shows a detailed proration preview. This preview breaks down how remaining balances are credited and what your adjusted next charge will be. If your change results in a credit, the credit is automatically applied to future invoices.

Viewing Pending Changes

Your current subscriptions display any pending changes scheduled for future billing cycles. Each pending change shows:

• The new plan, storage tier, or bundle configuration
• The effective date when the change takes effect
• The new price after the change

For example, if you've scheduled a tier upgrade, it will display "Pending: Upgrade to [New Tier] on [Date]" with the new price. This allows you to review all scheduled changes before they take effect.

Canceling Pending Changes

If you schedule a change but change your mind, you can cancel pending tier changes, billing interval changes, bundle upgrades, and bundle downgrades. Simply click "Cancel Change" on the pending change notification, and your subscription will remain on its current configuration.

Managing Promotional Pricing

If your church qualifies for promotional pricing or has an active discount code, your subscription page will display the promotion details including the discount percentage, discount amount, and expiration date. Promotional periods are tracked so you know exactly when your rate will change. If a promotion is nearing expiration and you have questions about renewal pricing, contact our sales team to explore available options.

Storage Tier Management

Beyond your base subscription tier, 1st Flock offers storage as a separate add-on product. You can upgrade or downgrade your storage tier independently from your base subscription.

Upgrading Storage

If your church needs more storage for documents, backups, or media, you can purchase a higher storage tier. Click the storage product upgrade option, select the new storage tier, and confirm. Storage tier upgrades take effect immediately with prorated billing for the remainder of your cycle.

Downgrading Storage

You can downgrade to a lower storage tier scheduled for your next renewal date. If downgrading would reduce your storage below your current usage, you'll see a warning. Ensure you have room in the new tier before confirming the downgrade.

Viewing Plan Comparisons

The app includes a side-by-side comparison of all available tiers, showing feature inclusions, user limits, storage capacity, and pricing. Use this comparison to determine if upgrading to a higher tier makes sense for your church's current and projected needs.

Need Help?

If you're unsure which plan is right for your church, or if you want to discuss custom pricing for larger deployments, our team is available to help. Reach out to sales@1stflock.com to schedule a consultation.